Complaints Policy

Our policy

There are two ways you can make a complaint:

• You can complain to the healthcare provider: this is the organisation where you received the NHS service, for example a GP surgery or dental surgery.
• You can complain to the commissioner of the service: this is the organisation that paid for the service or care you received.

If you want to make a complaint about primary care services to the commissioner you will need to contact North Central London Integrated Care Board instead of NHS England.

You can do this by:

• Telephone: 020 3198 9743
• E-mail: nclicb.complaints@nhs.net
• Post: North Central London Integrated Care Board, Complaints Team, Laycock PDC, Laycock Street, London N1 1TH

If you have a formal complaint to make, it is always advisable to try and resolve an issue directly with the provider in the first instance.

If you have any queries, please contact NHS England

You have the right to make a complaint about any aspect of NHS care, treatment or service, and this is written into the NHS Constitution

Find out more about how to feedback or make a complaint about an NHS service.